A recent report from The Property Ombudsman Scheme (TPOS) shows that agents are now being held responsible and taken to task if they don’t deliver a good service.

Most people tend to think that agents ‘get away with’ bad practice and as a result, in my experience, many don’t bother to complain, even though there is an independent third party complaints service which is completely free of charge to the public.

So whether you are a landlord, tenant, buyer or seller and feel you have been badly treated by an estate or letting agent, now is the time to make sure you do something about it – and stop other people from receiving a poor service.

For more, visit propertychecklists.co.uk.