Agents are being held accountable when they fail

A recent report from The Property Ombudsman Scheme (TPOS) shows that agents are now being held responsible and taken to task if they don’t deliver a good service.

Most people tend to think that agents ‘get away with’ bad practice and as a result, in my experience, many don’t bother to complain, even though there is an independent third party complaints service which is completely free of charge to the public.

So whether you are a landlord, tenant, buyer or seller and feel you have been badly treated by an estate or letting agent, now is the time to make sure you do something about it – and stop other people from receiving a poor service.

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About Kate Faulkner OBE

One of the UK’s leading property experts, commentators and analysts. An author of a number of property books, including four property guides for the consumer organisation Which?. Media appearances include BBC1 Breakfast, ITV/ITN, The One Show, BBC2 Your Money, Radio 4 You and Yours, Radio 5 Live, Channel 4, plus numerous local BBC radio stations.
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